Hosting and operations
Your systems kept up to date, watched and backed up, day to day.
What's included
The day-to-day work that keeps your platform running, handled for you.
- Deployments with a quick way back
- Server and service monitoring
- Alerts when something fails
- Daily backups, stored apart from the servers
- Regular restore tests
- Operating system and software updates
- SSL certificate renewals
- Monthly operations report
How we work
Three steps, the same for every project.
1Assess
What you run today, what it costs, and where it hurts.
2Build
The new setup, tested before anything moves.
3Run
Handed over to your team, or operated by us day to day.
Plans
Start with what you need today and move up as you grow.
| Essential | Standard | Complete | |
|---|---|---|---|
| Monitoring and alerts | ✓ | ✓ | ✓ |
| Backups | Weekly | Daily | Daily |
| Restore test | Yearly | Quarterly | Monthly |
| Updates | Quarterly | Monthly | Monthly |
| Deployments managed | — | ✓ | ✓ |
| Operations report | — | Quarterly | Monthly |
| Price | On request | On request | On request |
Why Klic Services
Built for e-commerce
We run the infrastructure behind our own group's platforms.
One team
Cloud, operations and security, with no hand-offs between vendors.
Clear costs
Sized to real usage and reviewed regularly.
Plain language
No jargon, and everything documented.
Frequently asked questions
What happens if something breaks?
We're alerted, we investigate, and we keep you informed until it's fixed.
Do I keep access to my servers?
Yes, always.
How are backups kept?
Encrypted, stored apart from your servers, and tested regularly.
Can you work with my developers?
Yes. We handle the infrastructure, and your team keeps working on the code.